Features & Benefits

Trillium Online Appointment Scheduling

  • Reduce Payroll Expense: Online self-service may make it possible to reduce or eliminate telephone staff. Your outgoing message can invite callers to make an online self-service appointment or leave a message. This benefit alone may make the service pay for itself many times over.
  • “Strike While the Iron is Hot”: Accept appointments 24/7, giving your users a feeling of immediate satisfaction, and reducing the risk they will migrate to your competitors.
  • Full Mobile Support for public-facing pages without having to install an app means your users who wish to book appointments while on the go are more likely to do so, and less likely to migrate to your competitors.
  • More First-Time Bookings: Trillium's unique zoom-free technology creates a reliable transparent experience for your mobile users, so they are less likely to be distracted, and more likely to stay engaged long enough to book their appointment.
  • More Repeat Bookings: A friendly experience for everyone (you, your subordinate practitioners, and your public users) makes it a pleasure to use, and you'll get more frequent repeat bookings.
  • Forget Me Not: Appointment reminders are automatically sent to public users via email at appropriate times, reducing the likelihood they'll forget their scheduled appointments.
  • No Training Required: Helpful on-screen messages are provided at each step, so no training is required. (Assumes a computer experience level typical of small business owners.)
  • Satisfaction Among Team Members: Where the user does not explicitly choose, each of the practitioners on your team gets featured in rotation, so new appointments are distributed equitably among team members.
  • Unified Branding Image: The public-facing web pages associated with this service are custom skinned to match your main website or Facebook cover image at no additional charge, which creates a seamless user experience as your public users are referred to our white-label domain (onlinedb.co) and then back to yours, while reinforcing your professional image in the minds of your users. (You or your existing website must provide us with a usable logo and design parameters.)
  • Free Telephone Support: We offer free courteous patient telephone customer service, 10 hours a day, 5 (sometimes 6) days a week, so you are not left to “sink or swim”, and will never have to wait long to get your questions or concerns addressed.
  • Promote Your Services: Define the services you provide in detail, answering the questions of your users in advance, thus increasing their confidence, and the likelihood they will book an appointment.
  • Remote Appointments Too: Besides in-person appointments at your site, Skype and other remote methods are also supported. (Outcalls are less feasible because of travel time, but workarounds are possible.)
    About Secu­rity: Prac­tition­ers whose wor­king hours are pub­lished online are ad­vised for secu­rity rea­sons to keep their home ad­dress con­fiden­tial.
  • Things To Do? Enables you to easily organize your to-do items alongside your appointments for any given day on the “My Schedule” page.
  • Flexible and Accomodating: You can manage your business schedule (both self-service appointments booked by your users, and manual appointments you set yourself).
  • Keep Overhead Low: Add and remove subordinate practitioners, define your own profile, and those of any subordinate practitioners. It's easy and cost-effective to maintain the solution by yourself, keeping your operating costs low.
  • Stay in the Driver's Seat: Define your own working hours, and those of any subordinate practitioners, making it easy to coordinate coverage and resources for your team. (For example, coordinate shared spaces among practitioners by ensuring that their defined working hours are mutually exclusive.)
  • Less Typing: User log-ins reduce typing for your frequent users, thus increasing their satisfaction.
  • Fewer Hurdles: However, log-in is not required for first-time users, so they are not dissuaded from booking their first appointment.
  • Vanquish Mischief Makers: Each user's email address is validated before appointments are booked, so they are authoritatively identified. This makes it possible to filter out mischievous users with a single click.
  • National Holidays and major observances are automatically displayed on the “My Schedule” page, enabling you to easily keep track of their ever-changing dates.
  • No Term Commitment is required. Cancel your subscription at any time. (Though we'll work for your satisfaction so you won't want to.)
  • Feedback Invited: We're interested in your suggestions for improvements to the service, and we may incorporate them in future revisions (though this is not guaranteed).
  • Bitcoin Accepted: We accept Bitcoin too, but require a major credit card on file as a back-up.
  • International Scope: Localization support for time zone, date format, currency symbol, etc., makes this solution a natural choice for small business owners anywhere in the English-speaking world.

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Serving clients worldwide, including the Washington communities of Seattle, Arlington, Edmonds, Everett, Lake Forest Park,
Lake Stevens, Lynnwood, Marysville, Monroe, Mountlake Terrace, Mukilteo, Shoreline, Smokey Point, and Snohomish, WA.